Exact Medicare

Exact Medicare serves thousands of beneficiaries who rely on brokers for clear guidance, timely refills, and affordable prescriptions. As enrollment cycles grew more complex, the brokerage team faced three converging pressures: hidden plan changes that triggered unexpected disenrollments, lengthy prior-authorization bottlenecks, and rising call volumes from cost-sensitive clients. Exact Medicare’s leadership wanted a proactive way to spot medication problems before they eroded trust, yet building a pharmacy-level workflow on their own would have required new staff, tighter data controls, and months of custom development.

Vibrix Pharmacy saw a chance to shoulder that load and let brokers stay laser-focused on relationships. Our pharmacy and data teams proposed an integrated retention program that would feed Exact Medicare daily insight into denials, step-therapy flags, and price spikes. By combining real-time plan-change monitoring with white-glove prior-authorization service, we aimed to intercept every prescription issue that could nudge a client toward switching plans—or brokers.

We embedded a secure data feed between Vibrix and Exact Medicare’s CRM, automatically flagging any member whose prescription hit a formulary gap, exceeded a cost threshold, or stalled in prior authorization. Each morning, brokers received a concise report listing “at-risk” clients, recommended outreach scripts, and alternative therapy suggestions. Vibrix’s clinical team simultaneously contacted prescribers, completed prior-auth paperwork, and arranged formulary-compatible substitutes, eliminating the back-and-forth that once took brokers hours.

To amplify results, we hosted quarterly workshops for Exact Medicare’s advisors, covering formulary trends, medication-adherence coaching, and our newest cost-savings tools. Advisors quickly adopted these resources in client reviews, positioning themselves as trusted medication experts. Within six weeks, every regional office had integrated the Vibrix retention dashboard into its daily huddle, ensuring no potential disenrollment slipped through the cracks.

The collaboration delivered measurable impact in less than one quarter. Exact Medicare recorded a fifteen-percent drop in prescription-related disenrollments and a parallel lift in Net Promoter Score as clients praised faster refill resolutions and transparent cost guidance. Over the first full month of operation, the brokerage retained revenue that would have otherwise walked—an estimated $375,000 in commissions and bonus payments—while freeing advisors from more than 120 staff hours of administrative follow-up.

Beyond the numbers, Exact Medicare’s brand equity grew. Brokers now lead conversations with confidence, armed with pharmacy-verified data and on-call clinical expertise. Clients experience smoother therapy transitions and fewer surprise bills, strengthening loyalty heading into each new enrollment cycle. Vibrix Pharmacy remains embedded as an extension of the Exact Medicare team, continually refining algorithms, expanding medication-adherence programs, and setting an ever-higher bar for patient-centric Medicare service.

‍